Return Policy

At Paradox Technology, we strive to provide our customers with the best products and services. We want you to be completely satisfied with your purchase. However, we understand that there may be occasions where you need to return a product. Therefore, we have established the following return policy to ensure a smooth and hassle-free return process.

  1. Eligibility for Return:

    • To be eligible for a return, the product must be purchased directly from Paradox Technology. If you purchased the product from a third-party retailer, please follow their return policy.
    • The product must be in its original condition, including all accessories, packaging, and documentation.
    • Returns must be initiated within 30 days of the original purchase date.

  2. Return Process:

    • Prior to returning the product, please contact our customer support team at [contact details] to initiate the return process. They will guide you through the necessary steps.
    • Our customer support team may request additional information or proof of purchase to validate the return request.
    • Once the return request is approved, you will be provided with a return merchandise authorization (RMA) number, along with instructions on how to proceed.

  3. Return Shipping:

    • The customer is responsible for the shipping costs associated with the return, unless the return is due to a product defect or an error on our part.
    • We recommend using a traceable shipping method to ensure that the product reaches us safely.
    • Paradox Technology will not be responsible for any damage or loss that occurs during the return shipping process.

  4. Refunds and Replacements:

    • Upon receiving the returned product and verifying its condition, we will process the refund or replacement, based on your preference.
    • If you opt for a refund, it will be issued using the original payment method, and the refund amount will exclude any shipping fees.
    • If you choose a replacement, we will ship the replacement product to you within a reasonable timeframe.

  5. Non-Returnable Items:

    • The following items are not eligible for return:
      • Downloadable software or digital products.
      • Products that have been damaged or altered by the customer.
      • Products with missing accessories or original packaging.

  6. Warranty:

    • Our return policy is separate from any warranty coverage that may be provided with the product. Please refer to the product’s warranty documentation for details on warranty claims.

  7. Changes to the Return Policy:

    • Paradox Technology reserves the right to modify or update this return policy at any time without prior notice. The updated policy will be applicable to all purchases made after the policy change.

If you have any further questions or need assistance regarding our return policy, please don’t hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.

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